Questions to ask a potential Fire & Security provider

  1. Are your employee’s security screened & DBS checked so I know who I am letting into my home or business premises?
  2. Are your staff trained, experienced and qualified?
  3. Are you certified by a Fire & Security inspectorate, such as the SSAIB, as this is often a stipulation of most insurance policies?
  4. Are you accredited by a third party, such as CHAS, to work safely?
  5. Are you registered with my local police authority to allow you to apply for police response on my system?
  6. Do you have suitable insurance cover?
  7. Have you got extensive experience in this line of business and have you got testimonials or references from similar customers?
  8. Are you well-reviewed for your previous work by your existing customers?
  9. Is the company well established and financially secure?
  10. For new installation work, will I receive a detailed and transparent quotation, presented in an easy-to-understand format with a fixed price?
  11. Can you demonstrate the equipment before we place an order with you?
  12. Where multiple trades are required for a project, can you oversee them for me to eliminate my stress?
  13. Do you offer long warranties?
  14. Do you offer maintenance agreements that would give me access to your ‘in house’ dedicated technical support line and remote support services?
  15. Have you got a team who is responsible for aftersales support with engineers on call 24/7/365 to give me prompt aftersales care?